Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended. If there is a significant delay, customers will be notified via email.
Shipping Information
We ship directly from China to customers in the United Kingdom, Germany, France, and other selected countries.
Free Shipping Countries
We offer FREE standard shipping on all orders to:
- United Kingdom
- Germany
- France
Estimated Delivery Times
- 5–18 business days
Delivery times are estimates and may vary due to customs clearance procedures, weather conditions, carrier delays, or peak shipping periods.
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Taxes & Duties
For orders shipped to the United Kingdom, Germany, and France, taxes are included in the purchase price.
We work with shipping partners that handle customs clearance and tax payments to ensure a smooth delivery experience.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. We cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address details.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery. We will work with the carrier to investigate and resolve the issue as quickly as possible.
Contact Us
If you have any questions please contact our customer support team. We are committed to providing prompt assistance and ensuring a smooth shopping experience.
Email: support@1techhome.com